Privacy
Policy
Protecting your privacy is our top security concern.
Privacy Statement
Wine People Pty Ltd (ABN: 41 105 657 154) (News24Wine Club, we, us, our), collects your personal information in accordance with our
Privacy Policy, so that we can process your orders, provide and improve
customer service, promote ours and our partner's products and services and
maintain your online account. News24 Wine Club uses the News24 name and trademark under licence from Australian News Channel Pty Ltd. Without your information, we may not be able to
provide you with services or information and you may miss out on receiving
valuable information about us. We only disclose your personal information to
our group members and third party service providers who may be located overseas
including in UK and USA, and you consent to this disclosure. You have a right
to access your personal information that we hold, and may request us to correct
this. We may from time to time share your information with carefully screened
companies. If you do not wish to receive information from these companies
please advise us by letter, email or call our customer service team on the
number below.
We will share your data with Australian News Channel Pty Ltd (ABN 28 068 954 478) which collects information about you, including from data houses, social media services, their affiliates and other entities you deal or interact with for example by using their services. They collect and use that information in accordance with their privacy policy including to provide you with their goods and services, to promote and improve their goods and services, to provide you with targeted content and advertising based on your online activities and for any other purposes described at the time of collection. They may disclose your information to their related companies, including those located outside Australia. Any of them may contact you for those purposes (including by email and SMS) at any time. They may also disclose your information to our service and content providers, including those located outside Australia. Further information about how they handle personal information, how you can complain about a breach of the Australian Privacy Principles, how they will deal with a complaint of that nature, how you can access or seek correction of your personal information and their contact details can be found in their Privacy Policy at https://preferences.news.com.au.
Privacy Policy Overview
Wine People Pty Ltd (ABN: 41 105 657 154) (News24Wine Club, we, us, our), whose
business address is Level 6, Suite 6.01, 1 Oxford Street, Darlinghurst NSW 2010
Australia, is a member of the UK based Direct Wines Group Ltd global
network.
News24 Wine Club, operating in Australia, is committed to protecting your
privacy and we are bound by the Privacy Act 1988 (Cth), which sets out the
Australian Privacy Principles (APPs) concerning the personal information
privacy of individuals.
This Privacy Policy explains how News24 Wine Club collect and handle your
personal information. By providing us with your personal information, you
consent to us using and disclosing it for the purposes set out in this Privacy
Policy.
Our functions and activities
We collect, hold, use and disclose your personal information for the purposes
of:
- Providing and administering our services and products including for verifying your identity, processing and delivering your orders and providing customer support;
- Providing you with information regarding your account activity and purchases;
- Distributing our newsletters and other communications either alone or with the assistance of third party service providers on information about us and our products and services;
- Providing you with marketing services, including running competitions and promotions, and making offers based on your wine preferences;
- Informing and conducting marketing activities including to promote our products and services;
- Conducting research about your interests and attitudes towards our products and services to improve our products and services, marketing activities and customer experience;
- Assessing the performance of our websites and improve the operation of the websites;
- Performing data analyses and generating customer insights which may include combining personal information from reputable data sources and public sources of information;
- Managing and carrying out our business and operational functions, including HR management and business decisions; and
- Maintaining our records and to comply with our legal obligations.
How do we collect information?
Personal information is any information about you, from which you can be
identified. The types of personal information that we collect about you will
depend on our relationship with you, the circumstances of collection and the
type of products and service you request from us.
Personal information we collect about you might include your name, date of
birth, postal address, email address, telephone number and payment and order
processing information. We may collect additional personal information from you
from time to time.
Where we can, we will collect this information directly from you. For example,
when you contact us to make an enquiry, sign up for email offers, become a
member, complete one of our forms, place an order to purchase from us, provide
us with your details over the phone or otherwise use our services, purchase our
products and provide us with information.
We generally do not collect sensitive information about you, unless you provide
it to us voluntarily. For example, when you interact with one of our call
centre operators, you may provide sensitive information such as racial or
ethnic origin, sexual orientation or health information. You consent to us
collecting sensitive information which you provide to us voluntarily. If you
provide us sensitive information, we will treat it as personal information and
handle it in accordance with this Privacy Policy.
As well as collecting information directly from you, there may be occasions
when we may collect information about you from other people or organisations,
including third parties that provide marketing leads, marketing and data
analysis services to us, and from publicly available sources of information. We
may combine this information with information we already have about you to help
us understand trends, attributes, behaviour and preferences. Where we receive
information about you indirectly from third parties, we require that the third
party has collected and shared that information in accordance with the Privacy
Act.
We also collect general information about you when you use our websites. This
might include your geo-location, IP address, the browser and operating system
you are using, and details of websites that IP address has come from, the pages
accessed on our website and the next website visited.
We also use cookies, which are small data files placed on your computer that
allows our website to “remember you” when you return to our website. We do this
to monitor visitor traffic information and actions on our website, maintain,
secure and improve our websites and enhance your experience when using our
website. This information is aggregated and anonymous, and will not be used to
personally identify you. If you want to prevent cookies being used, you can
change your browser settings to disable cookies. However, you may not be able
to access all or parts of our websites, or you may experience reduced
functionality when accessing certain services.
You don’t have to give us all the information we request. However, if you do
not provide us with some or all of the personal information required, we may
not be able to provide you with the products and services or information you
request, to the requested standard or at all, and you may also miss out on
receiving valuable information about us and our products and services.
How do we use and disclose this information?
News24 Wine Club is part of the Direct Wines Group Ltd global network based in
the UK and we may share information, including personal information, within our
network companies due to shared infrastructures.
We use a range of third-party service providers to help us deliver our goods
and services to you including customer support, web-based marketing and sales,
warehousing and fulfilment, mailing, courier and print services, IT, web
hosting, data storage, payment processing, back-up, and data analysis services.
Some of our third-party service providers may also be located overseas.
We may be required by law to disclose certain information from time to
time.
As well we may from time-to-time share customer data with trustworthy third
parties for any of the previous outline activities including marketing. They
will always be reputable companies that have interesting products and services
they wish to promote to you.
We require that all third parties, to whom we disclose personal information or
who may have access to personal information, have appropriate controls to
protect your personal information in a manner that is consistent with our
Privacy Policy, including in relation to security and confidentiality. They
must only use your personal information for authorised purposes.
Direct Marketing
News24 Wine Club may, from time to time, send direct marketing communications
to you about us and our products and services, and other material that we
consider you would find interesting or useful. If you do not wish to receive
such direct marketing communications, you can always opt out. If you are
receiving email communications from us, there will be a mechanism to opt out
contained in each of those emails. Please allow up to 5 working days for
changes to be made. To stop receiving other communications from us, you can
contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note
that Laithwaites may still contact you for other reasonable purposes, including
information that Laithwaites is legally required to send, notifications of
changes to Laithwaites products and services or policies and information
regarding the use, rights, benefits or obligations of customers of our products
and services.
Personal Wine Adviser Communications
If you consent to communications from a Personal Wine Adviser (PWA), your PWA may contact you by telephone, email, SMS, direct mail or other available communication channels as part of their personalised service. Consent to PWA communications is separate from your general marketing preferences. Where you have agreed to receive communications from a PWA, your PWA may continue to contact you in accordance with that consent unless and until you withdraw it. You can withdraw your consent at any time by updating your preferences or contacting us.
How do we protect personal information?
News24 Wine Club
holds your personal information both electronically and in hard copy.
Electronic data is stored on secure databases operated by third party service
providers and some hard copy files are held at our secured offices.
News24 Wine Club takes the security of your personal information very
seriously, and we implement a range of technical, administrative, personnel and
physical measure to safeguard your personal information against loss, misuse,
interference and unauthorised access, modification and disclosure. All
information (including credit card details) is sent and received using the
latest in secure e-commerce software.
Changes to this Privacy Policy
News24 Wine Club reserves the right to make amendments to this Privacy Policy
at any time. Any revised Privacy Policy will take effect when it is posted on
our website. To the extent practicable, News24 Wine Club will give you
reasonable notice in writing (which may be by e-mail) of any such changes to
the Privacy Policy that are material to your use of our services and purchase
of our products. By continuing to use our services and purchase our products
you will be taken to have accepted such changes.
Access to your information
It is important to us that the information we hold about you is up-to-date,
accurate and complete, and we will try to confirm your details through our
communications with you and promptly add updated or new personal information to
existing records when we are advised. If any of your details change, please
notify us as soon as you can. If you believe we are holding information about
you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to
correct it, or delete it altogether.
If you would like to access your personal information, or request us to update,
correct or delete it, you can do so by contacting us in writing and verifying
your identity. We will do our best to respond to your request within 30
days.
We will only refuse access in exceptional circumstances, and if this is the
case, we will advise you of our reasons for doing so.
We may charge a fee for searching for, and providing access to, your
information on a per request basis.
Complaints
If you have a complaint about how we handle your personal information or
believe that News24 Wine Club has breached the APPs, you can contact us in
writing.
We take your complaints seriously. We will attempt to resolve your issue
quickly and fairly.
If we cannot resolve your complaint to a satisfactory standard, you can lodge a
complaint to the Office of the Australian Information Commissioner.
Contact Us
If you require any further information or have any questions about this Privacy
Policy or if you wish to access or correct your personal information or make a
complaint about our handling of that information, please contact our Privacy
Officer by any of the following means.
Email: privacy@news24wine.com.au
Post: News24wine - Level 6, Suite 6.01, 1 Oxford Street, Darlinghurst NSW 2010
Australia
Phone: 1300 206 466 (during business hours
Monday to Friday)
Last Updated: 15 July 2026
